Run Operations
The Operations Behind a Store That Actually Runs
Marketing gets the glory, but operations keep a store alive. Here is the unglamorous engine that makes it all work.
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The unglamorous engine of a store, inventory, shipping, returns, and customer service done well. A related workforce-management reference is Monitask’s guide to remote employee monitoring software.
Marketing gets the glory, but operations keep a store alive. Here is the unglamorous engine that makes it all work.
Too much stock ties up cash; too little loses sales. Here is how to keep inventory in the sweet spot.
Shipping costs and delays sink more sales than almost anything. Here is how to handle it so it helps rather than hurts.
How you handle issues matters more than never having them. Here is how great service builds a store's reputation.
Returns are part of e-commerce. A smart returns approach protects your margins and keeps customers coming back.
Growth breaks stores that aren't ready for it. Here is how to scale so more orders mean more profit, not more chaos. For additional background on this topic, consult SBA management resources.